Your privacy matters to us at pk24u. This Privacy Policy explains exactly what personal data we collect when you use the pk24u platform, how we use it, who we share it with, and what rights you have over your own information. We keep things straightforward — no confusing legal language, just clear answers.
Six core privacy commitments that every pk24u player in Bangladesh can rely on.
Every connection to pk24u is protected by SSL/TLS encryption. This means that any data you send to pk24u — including your login credentials, payment details, and personal information — is encrypted in transit and cannot be intercepted by third parties. Your data travels safely between your device and our servers at all times.
At pk24u, you have the right to access, correct, and request deletion of your personal data at any time. We don't hold your information hostage. If you want to know what data we have on you, or if you want it removed, simply contact our support team and we'll handle your request promptly and without unnecessary delays.
pk24u does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account, process your transactions, verify your identity, and improve the pk24u platform. That's it — no data brokers, no advertising networks, no exceptions.
All personal data collected by pk24u is stored on secure, access-controlled servers. We apply industry-standard security measures including firewalls, intrusion detection systems, and regular security audits to protect your data from unauthorised access, loss, or destruction. Only authorised pk24u personnel can access stored player data.
pk24u only collects the personal data that is genuinely necessary to operate your account and comply with legal requirements. We don't collect data for the sake of it. If a piece of information isn't needed to provide you with a safe, functional gaming experience on pk24u, we don't ask for it.
If you've opted in to receive promotional communications from pk24u, you can opt out at any time. Every marketing email from pk24u includes an unsubscribe link. You can also update your communication preferences directly through your pk24u account settings. Opting out of marketing does not affect your ability to use the platform.
pk24u is an online gaming platform operated for players in Bangladesh. When this Privacy Policy refers to "pk24u", "we", "us", or "our ", it refers to the pk24u platform and the team responsible for operating it. This Privacy Policy applies to all users of the pk24u website, mobile app, and any other interface through which the pk24u platform is accessed.
By registering an account on pk24u or using the platform in any way, you acknowledge that you have read this Privacy Policy and that you understand how your personal data will be collected and used. If you do not agree with this policy, please do not use pk24u.
Data Controller: pk24u is the data controller for all personal data collected through the platform. For any privacy-related queries, contact us at [email protected].
pk24u collects personal data in two ways — information you provide directly when using the platform, and information collected automatically through your use of the platform. Here is a breakdown of what we collect and why.
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Provided during registration or verification |
| Contact Data | Mobile number, email address | Provided during registration |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Provided when making deposits or withdrawals |
| Technical Data | IP address, device type, browser type, operating system | Collected automatically when you access pk24u |
| Usage Data | Games played, bets placed, session duration, login times | Collected automatically during platform use |
| Communications Data | Support chat logs, email correspondence | Collected when you contact pk24u support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or for responsible gaming purposes.
pk24u uses the personal data we collect for the following purposes. We only use your data in ways that are necessary, proportionate, and consistent with the reason it was collected.
Our Commitment: pk24u will never use your personal data for any purpose that is not listed in this Privacy Policy without first obtaining your explicit consent.
pk24u processes your personal data on the following legal grounds, depending on the specific purpose for which the data is being used:
pk24u does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.
Third-Party Note: When we share data with third-party service providers, we require them to maintain appropriate security standards and to use your data only for the specific purpose for which it was shared.
When you make a deposit or withdrawal on pk24u using bKash, Nagad, or Rocket, your payment details are processed directly by the relevant mobile financial service provider. pk24u does not store your full mobile wallet credentials on our servers.
We do retain records of your transaction history — including deposit amounts, withdrawal amounts, dates, and transaction reference numbers — for account management, dispute resolution, and legal compliance purposes. This transaction data is stored securely and is accessible only to authorised pk24u personnel.
If you believe there has been an unauthorised transaction on your pk24u account, contact our support team immediately at [email protected]. We will investigate and work with the relevant payment provider to resolve the issue as quickly as possible.
pk24u uses cookies and similar tracking technologies to improve your experience on the platform, maintain your session, and analyse how the platform is used. Here is what you need to know about how we use cookies on pk24u.
You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the pk24u platform. We do not use third-party advertising cookies or tracking pixels for external ad networks.
pk24u retains your personal data for as long as your account is active and for a period after account closure as required by law and our internal policies. The specific retention periods we apply are as follows:
When your data is no longer required for the purposes for which it was collected, and when there is no legal obligation to retain it, pk24u will securely delete or anonymise it.
As a pk24u player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting our support team at [email protected].
How to Exercise Your Rights: Email [email protected] with the subject line "Data Rights Request" and describe what you would like us to do. We will respond within 30 days.
pk24u is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use pk24u or provide any personal data to us.
If pk24u becomes aware that personal data has been collected from a person under the age of 18, we will delete that data immediately and close the associated account. If you believe that a minor has registered on pk24u, please contact us at [email protected] so we can take immediate action.
We use age verification measures during registration to prevent underage access to the pk24u platform. These measures include date of birth verification and, where necessary, requests for identity documentation.
pk24u takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data from unauthorised access, loss, destruction, or alteration. These measures include:
While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you suspect that your pk24u account has been compromised, contact our support team immediately.
pk24u may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a new effective date at the top.
For significant changes that materially affect how we use your personal data, we will notify registered pk24u players via email or an in-platform notification before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how pk24u protects your data.
Your continued use of pk24u after the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy, you may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk24u handles your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week, and will respond to privacy-related queries as a priority.
For questions about responsible gaming or self-exclusion, please visit our Responsible Gaming page. For general platform rules, see our Terms and Conditions.
Join hundreds of thousands of players across Bangladesh who trust pk24u for secure gaming, fast BDT payouts, and a platform that genuinely respects their privacy. Register today.